Privacy

Lymphoma Australia respects your right to privacy and this policy sets out how we collect and treat your personal information. “Personal information” is information we hold that can identify you.

Your information

We only collect personal information that is necessary for our work. Information we collect includes your name and address, payment information about your donation/s, and communications you may have had with us. Below are some of the types of personal information from you:

• Name
• Address
• Phone number
• Information about the goods or services you have ordered
• Information from enquiries you have made
• Communications between us
• Credit card information
• Email addresses
• Donations made

We collect personal information from you in a variety of ways, including when you use our website, phone us, write to us, email us or visit us in person.

How we use Your Info

We use your information to provide our service to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in, including, but not limited to:

• Process donations and pledges
• Issue receipts
• Respond to comments or questions
• Provide follow-up information regarding Lymphoma Australia
• Provide selected information about the cancer we support
• Seek your ongoing support
• To help with your fundraising efforts.
• For internal reporting purposes

We do not provide your information to third parties. We never rent, sell, lend or give away your information.

In some instances, personal information is supplied to or collected by contractors who perform tasks on our behalf. This company is Raisley who takes our donations on our behalf and does for several charities with privacy policies in place.

Security of your personal information

We take reasonable steps to protect your personal information. However, we are not liable for any unauthorised access to this information.

Access to your personal information

You can access and update your personal information by contacting us on enquiries@lymphoma.org.au.

Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to Lymphoma Australia , PO Box 9954, Queensland 4002 or email us at enquiries@lymphomr.org.au

We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes

Please be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.

Using our website

When you visit our website, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used to analyse how people use our site so we can improve our service.

Online Donations

Lymphoma Australia wants to ensure that all of our supporters can donate and sponsor online with complete confidence. We have taken every possible measure to give absolute security to you in your dealings with us. Lymphoma Australia has contracted Raisley to securely handle registration, donation and credit card transactions. Please visit their website at www.raisley.com.au for their privacy agreements